Why is my Spectrum service not working?
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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 270,270 ratings
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Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Denver, Orlando, Omaha, Utica, East Greenbush, Indianapolis, Wapakoneta, West Hartford, Springfield, Columbus, Broadview Heights, King, Dallas, Huntley and Conneaut.
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| City | Problem Type | Report Time |
|---|---|---|
 St. Louis | Internet | |
| Waterbury | ||
| Ashburn | Wi-fi | |
| Hodges | Internet | |
| Denver | Wi-fi | |
| Orlando | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Leonardo Herrera (@Leonard74210183) reported
@Ask_Spectrum @whotfisdave_ Its been the past two days here Los Angeles. Im paying 200$ a month for both internet and cable. Why should I continue paying when theres outages every other day. Wtf in the middle of watching the Gold cup as well smfh 😡
- Roo (@MsRadke98) reported
@Ask_Spectrum my internet has been down for like two hours for no reason. This happens way too often. Already tried turning the modem off and on and nothing. This is really annoying.
- Dave (@whotfisdave_) reported
Yo @GetSpectrum You better be sending your best ******* Overwatch player to refund MY ******* SR BECAUSE YOUR **** *** INTERNET KEEPS DROPPING ME FROM COMP GAMES **** YOU
- john (@john11431345) reported
@Ask_Spectrum How about you just fix your ******* service and service everybody better instead of charging them and turning off their ******* Internet when you feel like it piece of ****🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼
- Making Huge Gains (@MakingHugeGains) reported
@Ask_Spectrum Why is there only one provider in East TN? Is that not a monopoly? People are forced to use Spectrum and because of that they know that there is no way for users to really do anything about their horrible service. Outages almost daily. #customerservice #Complaint
- Çøňňøř👻👽 (@conorrrrrlol) reported
@itsjulayxo @Ask_Spectrum Because bad wifi
- Figgy (@Bonfiggy) reported
@GetSpectrum fix your ****! I’ve had daily outages for the past month and over 5 different technicians at my house with no resolution. Joke of a company 🤡
- ꫀꪜꫀ♡ (@beanereve) reported
@Ask_Spectrum Help me pleaseee
- demonslayer deeep (@theDeeepEnd) reported
@Ask_Spectrum Y’all tryna chat about a credit or just ask me what’s wrong and walk me through the same trouble shooting I’ve been doing all day?
- rascal (@rascalWEEB) reported
i swear someone at @GetSpectrum is watching me play valorant and turning my wifi off at the worst times
- Dave (@whotfisdave_) reported
@Ask_Spectrum Its 1 am you can't help me
- Andy Southern (@A_Southern23) reported
.@Ask_Spectrum can you explain to me why your internet is complete dog ***? Never had packet loss before until we upgraded our plan and now it’s horrible to game with. Consistently dropping making online play nearly impossible
- YK (@eighdy7) reported
@Ask_Spectrum is there an outage in West Covina, CA right now?
- Chris Cruce (@Hobgobby) reported
@jokermean @Ask_Spectrum Same thing they pushed all other providers out and their service is dogsh*t at best.
- Boss Lady (@EbonyLatina111) reported fromOrlando, Florida
Why no service in Orlando??? Here we go again with this weak internet provider @GetSpectrum
- Kris (@lovebradley) reported
@StaceyT65596911 @Ask_Spectrum You ever get an answer? I never even received a text about the outage. Mines been out since yesterday morning and still out.
- christine (@cvy3i) reported
@thecyanoble @Ask_Spectrum I have outage in 92128
- Tricia (@bohomamasoul) reported
@Ask_Spectrum okay so now we’ve had TWO nights in a row where your garbage internet service is down. Do any administrators read here to see how many folks are furious and how often service is interrupted??
- Gennipurr (@gennipurrttv) reported
@Ask_Spectrum @john11431345 I don’t know the account number. It’s in my boyfriends name. Trying to figure out if we have an outage in Manor TX.
- Xenon Shadows (@XenonShadows) reported
@Ask_Spectrum I pay $210 for my internet to go down at the same time every night and now there is an outage? I'm sick if it! @metronetfiber here I come!
- normalguy (@djjdjxux) reported
@Ask_Spectrum ******* SCUM BAG PIECES OF **** WASTE OF LIFE AND AIR **** YOU BRAIN DEAD PEICES OF SCUM **** THAT CANT FIGURE OUT HOW TO HAVE RELIABLE INTERNET WHILE BEING BILLIONAIRES . WASTE OF LIFE DEAD ***.
- John Callaham (@JCalAndAuth) reported
@Ask_Spectrum My internet is down at Greer SC. I called Spectrum and apparently thus is planned maintainence. When will this be over so I can get my internet back?
- john (@john11431345) reported
@Ask_Spectrum Why in ******** did you guys Internet provider suck **** again it is out the technician just came two days ago and changed out the boxes he said everything was fine well that is obviously bullsh*t because I haven’t had Internet for over eight hours now fix ur crap!!
- Texas Cajun (@TexasCajun6) reported
@Ask_Spectrum I understand why you do maintenance. I understand why you do it when you do it. But if it’s planned, is there no way you could notify your customers of the impending outage?
- SMT (@StaceyT65596911) reported
@Ask_Spectrum Its the largest outage you have in the nation right now. You can't provide repair info? Contractors severed over 500 fibers today, ring a bell? We recieved text messages unsolicited earlier with updates and now nothing but "restored service by 3pm." Thats 10 hours ago.
- Havecks (@ShadowHawk_48) reported
@Ask_Spectrum this is the second time I've been cut off while talking or playing with a friend what's the issue this time
- normalguy (@djjdjxux) reported
@Ask_Spectrum dude , MY ******* INTERNET WENT ON FOR 5 HOURS AFTER AN OUTAGE AND ITS OUT AGAIN
- Jibo (@Jibo61151752) reported
@GetSpectrum Damn you guys. Internet is down again in Glendale CA. It's 1 am and it's after you supposedly fixed the issue yesterday
- K R B Y (@KRBYmusic) reported
@GetSpectrum @Ask_Spectrum..Tech support said the outage should be restored within an hour...4 hours later...This is what life was like for Little House on the Prarie.
- Boss Lady (@EbonyLatina111) reported fromOrlando, Florida
@Ask_Spectrum @GetSpectrum terrible internet provider.. the damn outages. Here we go again.
